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Kurzbeschreibung: Im Kundendashboard soll eine Funktion zur Online-Terminvergabe integriert werden, mit der Kunden flexibel Termine für Sonderreinigungen anfragen und buchen können – inkl. bevorzugter Zeitfenster und Bezug auf vergangene Aufträge.Funktionen:<ul><li>Terminanfrage mit Wunschzeitraum</li><li>Bezug auf frühere Aufträge zur besseren Planung</li><li>Disponenten hinterlegen buchbare Slots</li><li>Terminbestätigung per Klick</li><li>Automatische Benachrichtigungen (z. B. E-Mail)</li><li>Verwaltung gebuchter Termine (verschieben/stornieren)</li></ul>

Description:Integration of an online appointment function into the customer dashboard, which enables customers to request and book appointments for recurring special cleanings.<ul><li>Appointment request: Customers can request appointments via the dashboard and specify their preferred time slots.</li><li>Reference to old orders: Customers should be able to refer to past orders when requesting appointments to facilitate planning and improve communication.</li><li>Bookable appointment slots: Dispatchers can store bookable appointment slots in the system that take available capacity into account.</li><li>Appointment confirmation: Dispatchers confirm customers' appointment requests in the system with a click of the mouse.</li><li>Automatic notifications: Both customers and dispatchers receive automatic notifications of new appointment requests and confirmations (e.g. by email). </li></ul>Benefits:<ul><li>Increased customer satisfaction: Customers can book appointments flexibly and conveniently online, around the clock.</li><li>More efficient appointment scheduling: Online appointment allocation reduces communication effort and enables faster and more efficient scheduling.</li><li>Optimized capacity utilization: By providing bookable appointment slots, employee capacity utilization is optimized and idle times are reduced.</li><li>Improved planning reliability: By referring to old orders, schedulers can better estimate the time required for future cleanings.</li><li>Reduced administrative effort: Automated notifications reduce the workload for schedulers and customers. </li></ul>Example:A customer wants to book a semi-annual special cleaning of their glass surfaces. He selects the desired service via the customer dashboard, refers to a previous order with a similar scope and specifies his preferred dates. The scheduler checks the request, compares it with the available capacity and confirms the appointment with a click. Both parties automatically receive an appointment confirmation by email. Additional notes:<ul><li>It would be helpful if customers could also view and manage appointments that have already been booked in the dashboard (e.g. reschedule or cancel appointments).</li></ul>

Online appointment scheduling for recurring special cleanings

Online-Terminvergabe für Sonderreinigungen

Benjamin Volk

pland

Online-Terminvergabe für Sonderreinigungen

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